Contact Us
This page explains how to get in touch with the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support service. We cover Curaçao casinos not on GamStop and other offshore sites that accept British players, so the messages we receive tend to fall into a few predictable groups — corrections, bonus-term queries, withdrawal problems and requests to be removed from our lists.
Reaching the editorial team
Contact details for Non Gamstop Casinos are published on roathcardiff.net. Use the contact form or email address shown there, and please include the following so we can answer without a long back-and-forth:
- The casino name exactly as it appears on the site
- The page on roathcardiff.net you are writing about, if it is a correction
- Dates for anything time-sensitive, written as DD/MM/YYYY
- Screenshots of terms or messages, where you have them
We are a small editorial operation, not a 24/7 support desk. Replies are handled in order of receipt during UK working hours. We do not publish a phone line, and we will never ask you for account passwords, card numbers or copies of identity documents.
What we can and cannot do
| We can help with | We cannot help with |
|---|---|
| Factual corrections to our reviews and comparison tables | Releasing a withheld withdrawal or overturning a casino's decision |
| Explaining how wagering requirements, bonus caps and expiry dates work | Opening, closing or verifying an account on your behalf |
| Pointing you to the right complaints route for an offshore operator | Lifting a GAMSTOP exclusion before its term ends |
| Questions about our research method and ranking order | Personal gambling advice, tips or predictions |
| Operator, licensing or partnership enquiries | Anything involving money held by a casino — that is between you and them |
How we fund the site
Non Gamstop Casinos earns commission when a reader follows a link to a casino and registers. That is disclosed here before you read anything commercial. Commission does not buy a position, a rating or a favourable write-up, and operators do not see our copy before it publishes. If you believe a ranking reads as though it were bought, say so in your message and tell us which page — we would rather answer that than ignore it.
Casinos our readers ask about most
Most contact messages name one of the operators we list. Below are three we are asked about regularly, with what we can confirm and where the caveats sit. These are research-based summaries of published terms, not accounts of using the sites.
Betmica
Betmica sits at the top of our list and generates the most correspondence, largely because of the size of its headline promotion: a welcome offer advertised at 570% up to £5,700 plus 270 free spins. It is the sterling figure that prompts the questions. A percentage match of that scale is almost always spread across several deposits, and the cash amount you could realistically release depends on wagering requirements, the maximum bet allowed while a bonus is active, and any cap on what bonus winnings can be withdrawn. Read those clauses before depositing rather than after. The limitation worth stating plainly: a headline in pounds does not confirm a GBP account, GBP withdrawals or fee-free debit card use, and Betmica carries the same drawback as every site on this page — it operates outside Great Britain's regulatory system, so UK Gambling Commission complaint routes do not apply.
Kikibet
Kikibet is here because its advertised package — 350% up to 5,555 £ with 300 free spins — pairs a large match with a big spin allocation, and free spins carry their own separate terms. Spin winnings are frequently credited as bonus funds with a wagering multiplier attached, often with a cap on how much of the winnings can convert to withdrawable cash, and spins usually expire faster than the deposit bonus does. Ask support to confirm the per-spin value, the eligible games and the expiry window before you start. The limitation: the promotion's value depends on terms we cannot verify from the outside, and offshore operators can revise promotional conditions without much notice.
Betninja
Betninja takes a different approach that suits a different reader: a flat £1,000 bonus and 100 free spins for all new players, rather than a stacked multi-deposit percentage. Fixed-cash offers are easier to model — you can work out the total turnover required before you commit. On a £100 deposit with a £100 matched bonus at 40x wagering on the bonus, you would need £4,000 of qualifying stakes before a withdrawal request is considered, and slots typically count 100% while roulette and blackjack may count 10% or not at all. The limitation: "to all new players" still depends on eligibility rules, minimum deposit and qualifying payment methods, and a smaller headline means a smaller ceiling if you were hoping for a large matched balance.
Where the rest of the list sits
| Casino | Headline offer | Editorial rating |
|---|---|---|
| WinnerIsland | Welcome bonus up to €1,000 + 100 free spins | 9.8 |
| Zombillion | Welcome pack 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots welcome package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.8 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Ratings are our own editorial scores, not customer-review averages. Offers quoted in euros or dollars mean currency conversion is likely for a UK player, which can add a spread on both deposit and withdrawal. Full reviews sit on our non GamStop casino comparison.
Money questions we answer most often
Payments generate more contact than any other subject, so it is worth setting out how the mechanics generally work at offshore sites. We describe the common pattern here; always confirm the specifics in the cashier before you deposit.
- Minimum deposits — usually modest, but a bonus often has its own higher qualifying minimum. Depositing below it forfeits the offer.
- Debit cards — Visa and Mastercard are widely listed, though UK card issuers sometimes decline gambling transactions to sites outside Great Britain. Credit cards are prohibited for gambling in Great Britain.
- Bank transfers — slower, generally used for larger sums, and sometimes the only route once withdrawal limits are exceeded.
- E-wallets — Skrill and Neteller appear frequently. PayPal availability at non GamStop casinos is rare; do not assume it, and check rather than take a logo on a footer as confirmation.
- Cryptocurrency — common offshore, and the basis of some sites' entire cashier. Volatility and network fees are yours to absorb.
- Fees and conversion — the casino may charge nothing while your bank, card issuer or the currency conversion does. A euro-denominated account bills a sterling card at the provider's rate.
- Withdrawal timing and limits — expect identity verification before a first payout, plus daily, weekly or monthly caps. A large win can take weeks to clear in instalments.
- KYC and source of funds — photo ID, proof of address and, for larger sums, evidence of where your money came from. Prepare these early; they are the single most common cause of a delayed withdrawal.
If a withdrawal has stalled, your first step is the casino's own complaints procedure in writing, with dates and amounts. If that fails, the licensing body named in the site's footer is the next escalation. We can explain the route; we have no authority over an operator's decision.
Games and betting: what these sites actually offer
Questions about our reviews often boil down to whether a site has the games a reader wants. The catalogue at offshore casinos usually breaks down as follows:
- Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. Published RTP is a long-run average, not a prediction for your session, and some games ship with configurable RTP that operators can set lower.
- Progressive jackpots — pooled prizes that grow until won. Jackpot games often sit on bonus exclusion lists.
- Table games — blackjack, roulette and baccarat in digital form, typically contributing little or nothing to wagering requirements.
- Live dealer rooms — streamed tables with real croupiers, usually with their own stake floors and frequently excluded from bonus play.
- Mobile play — most offshore sites now run in a browser rather than through an app, which matters if you expect an App Store download.
Software providers vary considerably between sites. We name them only where an operator's own game lobby confirms them.
The sportsbook beside the casino
Several operators on this page run a sportsbook alongside the casino, and readers write in confused about how the two interact. Typically there is one shared wallet, but separate bonuses with separate rules — casino wagering will not be progressed by a football accumulator, and a sports free bet will not release a slots bonus. Sportsbooks generally cover pre-match and in-play markets, accumulators, bet builders and cash-out, with esports alongside traditional sport. Sports promotions usually impose minimum qualifying odds, often around 1.50 in decimal terms, and free bet stakes are normally not returned with winnings. CoinPoker is the outlier in this list, being poker-led rather than a conventional casino-plus-sportsbook operation.
Legal standing, eligibility and GAMSTOP
You must be 18 or over. Every casino we cover is licensed outside Great Britain — many hold Curaçao licences — which means they are not authorised by the UK Gambling Commission and are not part of GAMSTOP, the free national self-exclusion scheme covering Commission-licensed sites serving Great Britain. Accepting British customers is not the same as being authorised to serve them; the distinction matters because UKGC consumer protections, including its complaints framework and the GAMSTOP register, do not extend to offshore operators.
In practice, that means fewer safeguards: deposit and loss limits may be optional rather than mandatory, dispute resolution runs through whatever body the overseas licence names, and standards of player protection vary between operators even under the same licence. We cannot describe any site as completely safe, and we cannot guarantee that a withdrawal will be paid.
If you registered with GAMSTOP, that exclusion runs for six months, one year or five years and cannot be shortened by us or by any casino. Please do not contact us asking for a way around it. Blocking software such as Gamban or BetBlocker adds a device-level barrier, and GamCare's National Gambling Helpline is available free on 0808 8020 133, 24 hours a day. Our responsible gambling guidance sets out the tools in more detail. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Corrections, operators and press
Factual corrections take priority over everything else in our inbox. If a bonus percentage, a currency, a payment method or a licensing detail on roathcardiff.net is wrong, tell us what it should be and where you saw it, and we will check it against the operator's published terms and amend or remove the claim. Findings on this page were last verified on 23/09/2026; terms change, and we date time-sensitive material for that reason.
Operators wanting a review, a correction or a delisting should write from a company domain and identify the licence holder. Commercial enquiries are handled separately from editorial and have no bearing on rankings — that separation is the point of the arrangement, and it is set out in our terms and conditions.
Before you write to us
- Check the casino's own terms page — most bonus questions are answered there.
- If money is involved, raise it with the operator's support team in writing first and keep the thread.
- Read our editorial approach if your question is about how we rank sites.
- Still stuck? Send us the detail, and we will tell you honestly whether we can help or who can.
We would rather receive a message that turns out to be outside our remit than have a reader sit on a problem. Send it through, and we will point you somewhere useful even when the answer is not ours to give.